Most of the wiki writing I do contain contents that are internal to my company, thus I cannot share them.

As such, here is a list of my technical writing/documentation related accomplishments:

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• Migrated documents from old wikis to new wiki and consolidated them

• Authored new and meticulously updated existing wiki content, ensuring logical organization, consistent formatting, and adequate detail to facilitate efficient information retrieval and knowledge sharing.

• ​Spearheaded the investigation and validation of AlmaLinux as a potential replacement OS, performing comprehensive testing and documenting the technical and operational distinctions compared to Ubuntu.

• Restored critical Animbot service post-power outage, overcoming a unique RLM server time synchronization error that persisted despite conventional file system fixes. Partnered with support and maintained transparent communication with impacted teams to ensure rapid service restoration and business continuity, then documented the fix.

• Engineered the company's foundational technical onboarding module by expanding a single IT slide into a comprehensive 22-page training guide (a 2100% expansion). This definitive resource establishes best practices for the Linux OS, internal applications, remote work protocols, and provides critical cybersecurity training, including an incident response plan for phishing threats informed by a real-world case study.

• Developed comprehensive network topology documentation and diagrams by systematically auditing switch configurations and analyzing router outputs (show ip route, show ip arp) to map traffic flows, identify network paths, and document all connected devices, significantly enhancing network transparency.

• Implemented custom RAID 0 & 1 configurations on HP Proliant servers to optimize data performance - ensuring operating system fault tolerance - and authored comprehensive documentation outlining the procedure.

• Implemented a high-performance bcache storage array using dedicated NVMe caches for multiple backing HDDs; successfully diagnosed and resolved critical kernel lock errors to achieve a stable, high-throughput configuration, and meticulously documented the entire process to establish a standard operating procedure.