Portfolio

Most of the wiki writing I do contain content that is internal to my company, thus I cannot share them.

As such, here is a list of my technical writing/documentation related accomplishments:

​​​

• Led the technical communications for a 100+ user FreeIPA migration; authored an 18-page instructional suite and video demos that translated complex Kerberos authentication and IDM security benefits into user-centric documentation. Identified and mitigated high-friction UI points via a phased rollout strategy, resulting in 100% user compliance and zero production downtime

• Engineered the company's foundational technical onboarding module by expanding a single IT slide into a comprehensive 22-page training guide (a 2100% expansion). This definitive resource establishes best practices for the Linux OS, internal applications, remote work protocols, and provides critical cybersecurity training, including an incident response plan for phishing threats informed by a real-world case study.

• Engineered and validated a high-availability Ubuntu 24.04 server, implementing a software RAID 1 root partition. Diagnosed and resolved a critical boot-time failure, leveraging AI-assisted troubleshooting to rapidly develop and script an automated dpkg post-invoke hook to sync the /boot/efi partitions, achieving true bootloader redundancy. Authored a comprehensive 50-page long internal Wiki guide detailing the complex configuration and recovery process.

• Improved critical infrastructure documentation by diagnosing and troubleshooting a differentiated deployment failure on a second server, caused by existing FakeRAID that complicated the software RAID setup. Identified this crucial system prerequisite and updated the 50-page Software RAID Wiki with a new section to prevent configuration errors in non-standard environments.

• Pioneered the internal standard operating procedure (SOP) for RLM license server management, authoring a 25-page in-depth guide that covers initial setup, migration, and advanced troubleshooting of real-world production issues.

• Restored critical Animbot service post-power outage, overcoming a unique RLM server time synchronization error that persisted despite conventional file system fixes. Partnered with support and maintained transparent communication with impacted teams to ensure rapid service restoration and business continuity, then documented the fix.

• Implemented custom RAID 0 & 1 configurations on HP Proliant servers to optimize data performance - ensuring operating system fault tolerance - and authored comprehensive documentation outlining the procedure.

• Implemented a high-performance bcache storage array using dedicated NVMe caches for multiple backing HDDs; successfully diagnosed and resolved critical kernel lock errors to achieve a stable, high-throughput configuration, and meticulously documented the entire process to establish a standard operating procedure.

• Orchestrated the end-to-end migration of the Neatlab RLM license server, authoring a comprehensive wiki to standardize administration for critical software like Nuke and Animbot - an initiative that involved setting up a RLM server, RLM license configuration, resolving RLM port conflicts, deep-dive troubleshooting of environment variables within the `rez` packaging system - resolving complex integration issues by re-architecting software packages (OFX_plugins) to use centralized environment variables instead of hard-coded client license files, and final decommissioning of the legacy server to ensure seamless license availability for users.​

• Authored new and meticulously updated existing wiki content, ensuring logical organization, consistent formatting, and adequate detail to facilitate efficient information retrieval and knowledge sharing.